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OPEN AND CLOSE SERVICES STATEMENT OF WORK

This Open and Close Services Statement of Work (“SOW”) govern Entrata’s Open and Close Services (“Services”) as applicable purchased by Customer. This SOW is subject to and governed by the Software License and Maintenance Agreement (or similarly titled document) or the Master Services Agreement entered into between Customer and Entrata (the “Agreement”). Unless otherwise defined herein, capitalized terms used in this SOW have the same meaning as defined in the Agreement.  In the event of a conflict between the terms of the Agreement and the terms of the SOW, this SOW will control with respect to the Services performed hereunder.

Open Services

1. Scope

The Services are designed to increase a customer’s efficiency when transitioning utilities into the Customer’s name. Entrata’s Open Services team works as an extension of Customer’s staff to interface directly with utility providers.

2. Entrata Responsibilities

  • As an extension of the property staff, Entrata’s team will work directly with the property’s utility providers to initiate utility services.
  • Entrata will prepare a Utility Account Sheet (UAS) that will detail out the new account numbers, Web Logins and information for Customer.
  • Entrata will prepare the paperwork for signature by the Customer.
  • During this process Entrata will also set up the billing address to the Customer specific P.O. Box so Entrata will receive all invoice statements from the beginning and optimize the UEM service.

Close Services

1. Scope

The Services are designed to increase Customer’s efficiency when transitioning utilities in or out of Customer’s name. Entrata’s Close Services team works as an extension of Customer’s staff to interface directly with utility providers.

2. Entrata Responsibilities

  • As an extension of Customer’s staff, Entrata’s team will work directly with the property’s utility providers to close utility services on the date of sale.
  • Entrata will work with utility providers to receive final bills and refunds for security deposits.
  • Entrata will work with utility providers to discontinue any continuing service agreements.
  • Entrata will prepare a Utility Account Sheet (UAS) that will detail account numbers, finalized bill dates, and deposit refund confirmation

3. Resources

Entrata has dedicated Open Services and Close Services teams.

4. Customer Obligations

Customer acknowledges that Customer’s timely provision of and access to required documents, assistance, cooperation, complete and accurate information and data from Customer’s officers, agents, and employees are essential to the performance of the Services described herein. Entrata will not be responsible for any deficiency in performing Services to the extent such deficiency results from Customer’s failure to provide cooperation to Entrata. Customer agrees it will:

  • Provide Entrata with full access to relevant functional, technical and business resources with adequate skills and knowledge and decision-making responsibilities to support the performance of the Services.
  • Provide any notices, and obtain any consents, required for Entrata to perform Services.
  • Notify Entrata within three (3) business days about any inaccuracies or incomplete information in consultation deliverables or data mapping documents provided by Entrata to Customer in connection with the Services provided hereunder.
  • Provide any reporting requirement(s) prior to project commencement.
  • Supply, at no cost to Entrata, access to IT business consultants to facilitate access to Third-Party Materials (excluding any Third-Party Property Management Software) which Entrata resources will need to access to provide the Services outlined in this SOW.

Customer’s failure to timely provide the information and assistance required hereunder may impact Entrata’s costs to effectively provide the Services. If Entrata’s costs are increased because of Customer’s failure to meet its obligations as listed in this SOW, Entrata reserves the right to increase the Fees charged to Customer.

5. Assumptions

Entrata’s ability to perform the Services in the time and for the fees set forth in this SOW is based on the following assumptions:

  • Unless otherwise agreed, all communications are in English.
  • Entrata consulting resources are not dedicated to any single customer and are engaged across other customers to provide Services for those other customers.
  • Any services not expressly included in this SOW are out of scope.
  • Customer will fulfill its obligations as set forth in this SOW.

6. Payments

Entrata will invoice Customer at the billing frequency set forth above and Customer shall pay said invoices via direct debit of Customer’s account with Entrata in accordance with the terms of the Agreement.  If the funds in Customer’s account are insufficient to cover all Fees due, Entrata may assess an additional 2% charge or charge Customer a returned payment fee of $35.00 per each occurrence. Notwithstanding anything to the contrary in this Agreement, and without prejudice to any other right or remedy it may have, Entrata may, without notice, set off or recoup any liability it owes to Customer against any liability for which Customer is liable to Entrata.  All fees paid are non-refundable.

7. Change Control Process

Any request for any changes in Services from those detailed above must be in writing; this includes requests for changes in project plans, scope, specifications, schedule, designs, requirements, service deliverables, software environment, hardware environment or any other aspect of Customer’s order. Entrata shall not be obligated to perform tasks related to changes in time, scope, cost, or contractual obligations until Customer and Entrata agree in writing to the proposed change to this SOW.

8. Representations, Warranties and Covenants

  • Entrata warrants that it will perform its obligations in this SOW in a professional and workmanlike manner. As Customer's exclusive remedy for Entrata’s breach of the foregoing warranty, Entrata shall correct deficiencies at no additional charge to Customer, provided Customer gives written notice to Entrata which describes any deficiencies within thirty (30) days of the earlier of Customer’s discovery of a deficiency or thirty (30) days after delivery by Entrata.
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  • NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE AGREEMENT AND EXCEPT AS OTHERWISE INDICATED HEREIN, SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY, ACCURACY, ADEQUACY, COMPLETENESS, CURRENCY, CORRECTNESS, OR VALIDITY OF ANY INFORMATION, SOFTWARE, MATERIAL OR CONTENT PROVIDED BY OR THROUGH ENTRATA RESTS WITH CUSTOMER.
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