Reporting Security Vulnerabilities at Entrata

At Entrata, we are committed to protecting the data and trust of our users, partners, and employees. We recognize and appreciate the important role that security researchers and the broader community play in helping us keep our applications and systems safe.

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While we do not encourage active testing, probing, or scanning of Entrata systems, we strongly encourage you to responsibly report any potential vulnerabilities you discover during normal use of our platform.

How to Report

Please submit your findings to us at security@entrata.com. When possible, include:

• A clear description of the issue
• Steps to reproduce the behavior
• Any relevant supporting materials (e.g., screenshots)

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Once we receive your submission, you’ll receive an acknowledgment from our Security Team. A member of the team may follow up for additional information as needed.

Responsible Disclosure Guidelines

We ask that you:

• Do not access or modify data that does not belong to you
• Do not disrupt or degrade our services or systems
• Give us a reasonable amount of time to investigate and address the issue.

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Entrata does not offer rewards or public recognition for vulnerability disclosures at this time.

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